![]() They must therefore be carefully formulated to keep the user in the conversation. Breaking the flow of conversationĬurrently, chatbot errors are the messages that seek to work around the situation, when the bot has no response. In this sense, the chatbot must be trained by artificial intelligence to understand the different reactions. It is important to remember that the user’s responses may have several variations such as “ok”, “fine”, “I want”, “I’m not interested”, etc. After all, this way everything becomes clearer, and it is easier to take the conversation further. Questions that generate “Yes” or “No” answers are a great way to understand the customer’s needs. This way, people can choose between typing the item or the number corresponding to that option. In addition, the menu should be concise, straightforward and the items listed should be easy for the user to understand. The chatbot menuįirst of all, it is an essential element at the very beginning of the conversation, after the welcome greeting. Also, when designing the flow of the conversation, be sure to use the elements below. It is possible to create a more natural dialogue with the answers obtained.
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